Customer Reports

Reports handling can also be submitted by the Customer through Lembaga Alternatif Penyelesaian Sengketa (LAPS SJK) in accordance with Otoritas Jasa Keuangan (OJK) Regulation Number 61/POJK.07/2020 concerning Lembaga Alternatif Penyelesaian Sengketa (LAPS SJK) with conditions:

1. Complaints are first attempted to be resolved through the IDR (Internal Dispute Resolution) mechanism, which deliberation for consensus / direct negotiation between the Consumer and PT BCA Sekuritas, but no agreement is reached.
2. The dispute is not currently under review and/or has not been decided by any other authorized institution.
3. The dispute is of a civil nature.

In addition to the above conditions. LAPS SJK may handle other disputes that are approved by OJK.

LAPS SJK shall at least provide Mediation and Arbitration services and shall comply with the principles of independence, fairness, effectiveness, efficiency, and accessibility.