Customer Reports
We provide a customer reports service as part of our commitment to providing a secure and convenient experience.
Customer Reports Procedures
In accordance with the provisions of the Financial Services Authority (OJK), PT BCA Sekuritas (BCAS) should inform to the Customer regarding Complaint Mechanism as part of the Company's commitment to ensuring comfort and security for all Customers. Complaint is categorized into Dispute-Indicating Complaint and Violation-Indicating Complaint. A Dispute-Indicating Complaint is an expression of dissatisfaction from a customer caused by a loss and/or potential material loss, which is reasonable and directly incurred by the customer due to the failure of fulfilment the agreement and/or the document for the use of products and/or services that have been agreed upon. A Violation-Indicating Complaint is a submission of information by a customer and/or the public regarding indications of violations of laws and regulations in the financial services sector committed by the company.
Customer Reports Handling Process Flow
_1759905395.png&w=1920&q=75)
Reports can be submitted through:
or in-person at
Document required to be submitted:
The Complaint that directly submits by the Customer:
- Copy of valid identity card owned by the Customer
- The detail information for the complain
- Copy of the supporting documents, among others: deposit/withdrawal evidence, bank statement, Statement of Account and/or
other supporting documents that is related to the complaint topics
The Complaint that submits by the Customer’s Representative:
Customer’s representatives need additional documents are required as follows:
- Copy of valid identity card owned by the Customer’s Representative’s
- Power of Attorney from Customer to Customer’s Representative including the point that the Customer appoints the representative (including Individual, Institution or Legal Entity) to represent and act on behalf of the Customer
- If the Customer’s Representative is in the form of an institution and/or legal entity, then the representative as mentioned above should also enclose documents describing its authority
